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FAQ

Covid-19

Are masks required? 

Yes, in accordance with NC state mandate to keep you and our staff safe, we require a mask while you are inside the business. Masks are provided if you need. You may remove your mask while you are face down on the table, as there is a built in mask in the face cradle.

Are staff members required to wear a mask?

Yes, every staff member is required to wear a mask while inside the business.

What are your sanitation policies?

Treatment rooms, restrooms, and communal areas are thoroughly sanitized between appointments. Fresh linens are used for every massage. HEPA air purifiers are in every room.

What is required of me before my arrival?

If you are a new client, we require you to fill out our digital new client Intake Form. In addition, we also require you to sign our Covid-19 Liability Waiver. We require both forms to be completed by each client attending a service.

How do I check-in for my appointment?

When you arrive, please knock on the porch door and our Front Desk Coordinator will greet you. (We are doing it this way to avoid congestion in our lobby.) You will notice that on the porch, there is a hand cleaning station and free maks if you need one. 

Do I need to pay in advance?

You may, but it is not required. Front Desk will process payment with you at the end of your service. We accept all forms of credit card, check, and cash.

Are your staff being health screened?

We require our staff to monitor themselves daily for symptoms including fever and cough. If a staff member is showing either of these symptoms, we give them time off of work and direct them to follow the appropriate CDC guidelines. A fever checker is in the lobby that we ask staff to use daily, that will be used to check your temperature as well. 

Do you have parking?

We have a small parking lot behind the building that is used by staff and we encourage our guests to take advantage of the free and convenient off-street parking.

 

 

General

What is you cancellation policy?

A 24-Hour notice for rescheduling or cancellation is required. Wild Rose reserves the right to charge the full treatment cost for reschedules and cancellations made with less than 24 hours notice. This includes appointments that are scheduled within 24 hours of the appointment time. If you cancel from within your online account and do NOT receive a text or email confirmation, you are required to contact us directly for guaranteed cancellation to ensure that you are not held liable for any charges. Cancellations must be communicated directly to the front desk. Email cancellations will not be accepted. If you have a contagious illness or skin condition, please adhere to our cancellation policy in order to not put our therapists at risk.

What should I do if I need to cancel/reschedule my appointment?

If you need to cancel or reschedule your appointment, please contact the front desk as soon as possible by calling Monday – Sunday 9:30am to 8:30pm. Cancellations without 24 hour notice may result in a charge for your session, as that time has been set aside specifically for you. Cancellations must be communicated directly to the front desk for the cancellation to be confirmed.

What if I arrive late to my appointment?

If you arrive late for your appointment, your massage may be shortened in order to accommodate other guests whose appointments follow yours. We will do our best to provide you with the services you have booked, but we cannot guarantee the full time if you arrive late. Missing more than half of your scheduled treatment time may result in your appointment being cancelled as a ‘No-Show’. Full payment for your scheduled services will be expected.

Will I get a full 60 minutes of massage when I book a 1 hour appointment?

​Yes, you receive the full amount of massage time on the table that you are paying for. You are not charged for the time it takes for intake interview or for dressing.

Will I be covered during the massage?

You will be properly draped or covered at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage.

Should I be completely undressed?

You should undress to your desired level of comfort. Some guests prefer to leave undergarments on, while others prefer to fully disrobe. This is completely up to you. You will undress and dress in the privacy of your therapy room and will be securely covered by a sheet during your massage session. An additional blanket is available at your request.

What are contraindications?

In massage therapy, contraindications are restrictions on what kind of massage treatments can be offered to a client based on medical factors. Generally, if you’re feeling sick or not well, massage therapy may actually make you feel worse. If you have any sort of medical conditions, then there may be restrictions on your massage therapy treatments at your therapist’s discretion.

Are walk-ins and same day appointments available?

Same day appointments are sometimes available. You can schedule same day appointments online or by calling the front desk. 

Walk-in appointments are welcome though are rarely available. Our LMTs tend to be fully booked days in advance so we recommend planning ahead if you’d like to schedule a massage.  

Do you have parking?

Yes! We have a small parking lot behind our house.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. Tips are certainly not required but are seen as a wonderful gesture of appreciation to your massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant and tip them a percentage of the total cost of the service.

Why do I have to give a credit card to book?

When you book an appointment your massage therapist is setting aside that time for you. Your credit card is only ever used if you schedule an appointment and then do not show up or do not cancel your appointment with at least 24 hours notice. This charge pays your massage therapist for the time on their schedule and preparations made on your behalf.

What forms of payment do you accept?

We accept cash, check, credit card, or gift certificates

A credit or debit card is required to reserve your appointment, however you are not charged for anything until after the appointment is completed.  After your appointment, you can choose another form of payment.

What are ways to save money?

We offer a variety of ways to save you money on our services. Monthly specials are released on our website’s ‘Specials’ page and include a Therapist of The Month discount as well as discounts on services. You can also sign up for our Wild Rose Newsletter to discover monthly savings

We offer:

  • Punch card discounts for repeat clients
  • Massage Series – purchase a set of 5 massages, get 1 free
  • Go Local Card discount to support our local school system

 

 

Your First Massage: What to Expect

Arrival & Meeting your Licensed Massage Therapist (LMT):

We recommend arriving 10 minutes early to complete your new client intake form. You can complete your intake form in advance via our website. You are welcome to relax in our cozy lobby with a glass of water before your appointment.

Once your appointment time arrives, your Licensed Massage Therapist (LMT) will greet you and lead you to your treatment room. They will offer a stop at the restroom before your appointment begins. In the privacy of your treatment room, your LMT will discuss your health history and massage preferences. You will have the opportunity to discuss any concerns or to ask any questions you may have.

Your LMT will then leave the room to allow you to disrobe. Your comfort and ability to relax is a top priority for our LMTs. Some people like to take off all their clothing, while others leave on their undergarments or other articles of clothing. It’s really up to you. Cover yourself with the linens provided and ring the doorbell provided when you are ready for your therapist to enter.

Treatment Rooms:

Your massage will be in a private, quiet therapy room. Each of our therapy rooms is beautifully decorated to transport you to Tibet, India, Thailand or Japan. Light music and dimmed lighting create a comfortable, relaxing environment for you. All rooms have a basket for your clothing and personal belongings. Massages take place on padded tables with clean linens and a memory foam face cradle for optimal comfort. Your massage table is equipped with a table warmer, let your therapist know if you would like it to be on low, medium or high. Therapy rooms are equipped with a robe in case you are in need of a trip to the restroom during your session. 

During your Massage:

Every LMT has a unique style and approach to providing you a customized massage. Most LMTs begin with some postural analysis and perhaps some gentle rocking and compressions through the sheets to help you settle in and relax. Relaxing techniques may be used at first, and as you become more relaxed, specific areas of tension may be worked with deeper pressure. If you experience pain or discomfort at any time, let your massage therapist know right away. You’ll stay under the fresh linens on the heated, padded massage table throughout the treatment. LMTs are trained to ensure the sheet on the massage table always drapes you and protects your privacy. Only the body part being worked on will be uncovered. Your LMT will ask you periodically whether the pressure is okay. You should also feel free to communicate with your therapist about pressure at any time, as well as about draping or any pain you might be feeling throughout the massage. Communication is the key to achieving the best results during your massage appointment. This is YOUR massage. BE sure to give your therapist all the information and feedback to help them meet your specific needs. 

Massage Conclusion:

When your massage is complete, your massage therapist will inform you of the ending and will gently exit the therapy room. Slowly and carefully get off of the massage table when you are ready. Dress and open the door slightly to let your massage therapist know you are ready for them to come back in. If you are open to it, your massage therapist will take some time with you to address how you are feeling, if your goals were achieved, and offer you any information and resources they have for your health and well-being. 

Once finished, you can journey to our lobby and enjoy a cup of hot herbal tea or filtered water before completing your payment process with the front desk coordinator.

Checking Out

Inform the front desk of any discounts that you may have at the start of check out. If you would like to leave gratuity for your massage therapist you can do so with the front desk. Gratuity can be in the form of cash or added to a debit/credit card processing. Gratuity is not required but of course an appreciated gesture!  

 

Getting Started is Easy

Pick Free Enhancement

Every integrative massage includes one free enhancement. Choose from hot stones, hot towels or aromatherapy. (Choosing a signature massage includes all 3 enhancements, one still being free.)

Book Appointment

Booking an appointment is made easy by either booking online anytime from anywhere, or calling our establishment at 828-552-3272.

Complete Intake Form

The intake form can be completed either online or once you show up. If in-house, please show up 10 minutes early. This only needs to be filled out once.